Customer Service Online Training

No one questions that making friends is a good thing. In this customer service online training, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

What Will Students Learn?

• Discover the benefits of developing a support network of connections.
• Understand how building relationships can help you develop your business base.
• Learn how to apply communication techniques to build your network.
• Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
• Recognize the key interpersonal skills and practice using them.

Customer service courses online comprises of the follwoing units;

Unit 1

Customer Focused Selling

The unit 1 covers the following topics:

• Focusing on Your Customer
• Understanding Effort vs. Results
• Considering the Possibilities
• What Influences People in Forming Relationships?
• How to Win Friends and Influence People

Unit 2

Communication Skills for Relationship Selling

The unit 2 covers the following topics:

• Active Listening
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener
• Non-Verbal Messages
• Managing the Mingling
• The Handshake
• Networking
• Organizing Your Network
• Networking Tips

To excel in a sales role, you need to know how to build, strengthen and maintain valuable relationships. Upon completion of this course, you’ll know exactly what it takes to identify, secure and hold onto the kinds of relationships that make all the difference in business. Your qualification and proven commitment will ensure you stand out in the eyes of decision-makers and employers alike. Or if you work for yourself, you’ll discover how to pinpoint and influence those who could take your business to new heights. As is often said – when it comes to getting by in business and in your career, it’s not about what you know, but who you know. 

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

• Existing sales workers and managers at all levels
• Self-employed business owners handling their own sales
• Members of the workforce interested in career-advancement
• Sales professionals interested in ongoing personal improvement
• Candidates seeking new opportunities in sales and marketing
• Anyone looking to enhance and improve their employment prospects