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Certificate in Call Centre Training QLS Level 3
Course at QLS 3
Study Method Online
Course Duration 200 Hours
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 112, Deposite £ 28, ( £ 7/month )
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Pay in Instalment Full Fee £ 112, Deposit £ 28, (£ 7/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Call Center Agent Training Course

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Here we offer the best call center agent training course which will maximize your skills of managing a call center. 


Course Syllabus

This Call center agent skills course consists of the following units:

Unit 1 – Verbal Communication Techniques.

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

Career Path

As call centres are playing an increasingly important role in the daily operations of businesses worldwide, even the sky isn’t the limit for those with the right skills and knowledge. This fully-accredited call centre training course has been designed for those looking to step away from team membership and emerge and future leaders. Along with mastering the art of elite customer service provision, completion of this course will show you how to stand out from the crowd as a candidate with limitless potential. Regardless of your current position, this course could help you take that next important step. 

Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and traaining programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Call centre team members interested in career advancement
  • Customers service workers looking to develop new skills and talents
  • Mangers, supervisors and team leaders in charge of customer care teams
  • Business owners and those planning to start their own businesses
  • Trainers and prospective trainers with no formal qualifications
  • Anyone interested in enriching their CVs and lifelong career prospects 
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