|Course at QLS||3|
|Course Duration||200 Hours|
|Endorsement||Endorsed by Quality Licence Scheme|
|Pay in Instalment||Full Fee £ 112, Deposite £ 28, ( £ 7/month )|
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Here we offer the best call center agent training course which will maximize your skills of managing a call center.
This Call center agent skills course consists of the following units:
Unit 1 – Verbal Communication Techniques.
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
As call centres are playing an increasingly important role in the daily operations of businesses worldwide, even the sky isn’t the limit for those with the right skills and knowledge. This fully-accredited call centre training course has been designed for those looking to step away from team membership and emerge and future leaders. Along with mastering the art of elite customer service provision, completion of this course will show you how to stand out from the crowd as a candidate with limitless potential. Regardless of your current position, this course could help you take that next important step.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and traaining programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.