|Course Duration||200 Hours|
|Awarding Body||ABC Awards|
|Pay in Instalment||Full Fee £ 395, Deposite £ 95, ( £ 25/month )|
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Here we offer the best call center agent training course which will maximize your skills of managing a call center.
This Call center agent skills course consists of the following units:
Unit 1 – Verbal Communication Techniques.
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
As call centres are playing an increasingly important role in the daily operations of businesses worldwide, even the sky isn’t the limit for those with the right skills and knowledge. This fully-accredited call centre training course has been designed for those looking to step away from team membership and emerge and future leaders. Along with mastering the art of elite customer service provision, completion of this course will show you how to stand out from the crowd as a candidate with limitless potential. Regardless of your current position, this course could help you take that next important step.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.