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Certificate in Customer Services QLS Level 3
Course at QLS 3
Study Method Online
Course Duration 200 Hours
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 112, Deposite £ 28, ( £ 7/month )
  • Full Fee: £ 395
  • Discount: £ 316
  • Pay Today: £ 79
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Pay in Instalment Full Fee £ 112, Deposit £ 28, (£ 7/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Customer Service Certification Online

The customer service certification online is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.


Course Syllabus

Customer service certification programs consist of the following units:

Unit 1 – The Importance of Customer Service

Unit 2 – Identifying Customer Needs

Unit 3 – Developing Customer Service Strategies

Unit 4 – Maintaining Service Excellence

Unit 5 – Training for Customer Service

Unit 6 – Dealing with Difficult Customers

Career Path

A recognised qualification will help advance your career in any field related to customer service. Whether looking to climb the ranks towards senior management or simply to improve your competencies, this mid-level certificate will help you reach your full potential Businesses globally are reliant on not only customers, but the customer service professionals that help deliver the total customer experience. By demonstrating your commitment to both self-improvement and customer excellence, your career prospects will improve significantly as a result. 

Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Members of the workforce in pursuit of promotion
  • Anyone working in a customer service capacity
  • Managers and supervisors looking to improve personal performance
  • Business owners targeting enhanced customer service quality
  • Team leaders and supervisors overseeing customers service workers
  • Jobseekers looking to stand out from the crowd with a valuable qualification 
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