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| Course at QLS | 3 |
| Study Method | Online |
| Course Duration | 200 Hours |
| Start Date | Ongoing |
| Endorsement | Endorsed by Quality Licence Scheme |
| Pay in Instalment | Full Fee £ 112, Deposite £ 28, ( £ 7/month ) |
The customer service certification online is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Customer service certification programs consist of the following units:
Unit 1 – The Importance of Customer Service
Unit 2 – Identifying Customer Needs
Unit 3 – Developing Customer Service Strategies
Unit 4 – Maintaining Service Excellence
Unit 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
A recognised qualification will help advance your career in any field related to customer service. Whether looking to climb the ranks towards senior management or simply to improve your competencies, this mid-level certificate will help you reach your full potential Businesses globally are reliant on not only customers, but the customer service professionals that help deliver the total customer experience. By demonstrating your commitment to both self-improvement and customer excellence, your career prospects will improve significantly as a result.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
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