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| Course at QLS | 1 |
| Study Method | Online |
| Course Duration | 80 Hours |
| Start Date | Ongoing |
| Endorsement | Endorsed by Quality Licence Scheme |
| Pay in Instalment | Full Fee £ 52, Deposite £ 12, ( £ 4/month ) |
On this customer service course online you will learn basics of customer services. The key topics in customer service training for employees include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
In order to master the art of high-end customer service provision, you need to combine practical experience with key theory and industry insights. This fully-accredited course has been designed to help both current and prospective customer service workers achieve outstanding results and take their careers as far as possible. Roles in contemporary customer services are limitless and can take you right to the very top of the ladder. If you’re serious about stepping out from the crowd and demonstrating your ambition, completion of this course could transform your future prospects.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
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