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Customer Services QLS Level 1
Course at QLS 1
Study Method Online
Course Duration 80 Hours
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 66, Deposite £ 16, ( £ 5/month )
  • Full Fee: £ 180
  • Discount: £ 126
  • Pay Today: £ 54
Pay in Full
Get £ 126 Discount Pay Today £ 54
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 66, Deposit £ 16, (£ 5/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Customer Service Course Online

On this customer service course online you will learn basics of customer services. The key topics in customer service training for employees include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

 

Course Syllabus

Unit 1: What is Customer Service

Unit 2: Communication Skills

Unit 3: Dealing with Difficult Customers

Career Path

In order to master the art of high-end customer service provision, you need to combine practical experience with key theory and industry insights. This fully-accredited course has been designed to help both current and prospective customer service workers achieve outstanding results and take their careers as far as possible. Roles in contemporary customer services are limitless and can take you right to the very top of the ladder. If you’re serious about stepping out from the crowd and demonstrating your ambition, completion of this course could transform your future prospects. 

Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Current and prospective customer service workers at all levels
  • Managers and supervisors looking to drive better performance
  • Business owners with no formal qualifications or experience
  • Members of the workforce looking to advance to managerial positions
  • Newcomers to customer service with an interest in rapid progression
  • Anyone looking to enhance their CVs and career prospects for life 
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