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Customer Services Certificate - Level 1 Award
Course Level Level 1 Award
Study Method Online
Course Duration 60 Hours
Start Date Ongoing
Endorsed By Endorsed By ABC Awards and Certa Awards
Pay in Instalment Full Fee £ 120, Deposite £ 20, ( £ 10/month )
  • Full Fee: £ 120
  • Discount: £ 35
  • Pay Today: £ 85
Pay in Full
Get £ 35 Discount Pay Today £ 85
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ 20, (£ 10/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Online Customer Service Training Certification

Worldwide, quality customer service is becoming a key differentiator for the successful business.  This exclusive online customer service training certification course provides a fascinating introduction to the art of effective customer care.  Work towards an endorsed award from a recognised body, which could help you achieve your career goals!  Whether new to customer care or already working in a customer service setting, your success story starts today!  Learn how customer service has wide-reaching effects of an organisation’s performance, the importance of good communication skills and the cornerstones of an effective customer care strategy.  Discover the web’s most flexible and accessible customer service certification programs, with no deadlines or time-restrictions imposed!  Get started on your Level 1 Customer Service Award today and take the first decisive step toward fulfilling your true potential!

Why Study Customer Service?

It’s often said that a business is only ever as strong as its customer service strategy.  If you’re unable to consistently meet or exceed customers’ expectations, they’ll take their business elsewhere.  Worse still, customer dissatisfaction can trigger the kind of PR crisis that can cripple even the most established companies.  From a business perspective, nothing matters more than quality customer service.  Extensive studies have demonstrated how customers are prioritising customer care above all other factors when making purchase decisions.  Or to put it another way, quality products and low prices are nothing, without the backing of a consistent customer excellence strategy.  As demand grows for talented customer service agents, there’s never been a better time to check out our exclusive customer service trainer certification programs!

 

Course Syllabus

Still asking “Where are the best customer service training programs near me?” Staff Training Solutions is proud to offer an enjoyable and accessible alternative to traditional classroom studies.  Study the art of effective customer service provision and related customer care concepts, over the course of two insightful modules as detailed below:

What is Customer Service?

The course begins by providing a fascinating overview of customer service, both as a profession and a wider business concept.  The functions and objectives of a customer service strategy are discussed, along with the business-wide benefits of consistent customer excellence and some of the most common challenges in the provision of quality customer care.

Developing Good Communication Skills

In the second module, the importance of good communication skills in a customer care context is evaluated and discussed.  Candidates are presented with a variety of helpful communication tools and resources, while discussing the importance of effective employee training, the consequences of communication breakdowns and the difference between external and internal customer communications.

Career Path

This Level 1 Customer Service Award has been designed to help current and prospective customer service agents take the next step up the career ladder.  For newcomers, an endorsed Customer Service Award could prove helpful in attracting the attention of employers.  For existing members of the workforce, demonstration of your commitment to continuous professional development could fast-track your progression.  Typical roles in customer service include store representative, sales advisor, customer support specialist, customer relations manager, team leader and many more besides.  Entry-level salaries in the field of customer service begin from around £17,000 and up.

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Certifications for Professional Development Limited (CPD) has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 Award against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Certifications for Professional Development Limited (CPD) to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who should take this course

Staff Training Solutions is proud to welcome ambitious candidates from all over the world, supporting career advancement through quality online education. This exclusive Level 1 Customer Service Award may prove of particular interest to the following applicants:

  • Newcomers interested in entry-level customer service roles
  • Customer service agents pursuing promotion
  • Team leaders and managers who lack formal qualifications
  • Business owners and prospective entrepreneurs
  • Candidates considering diploma-level studies upon completion
  • Anyone interested in enhancing their career prospects

Your assigned expert tutor will provide all the support you need to successfully complete the course, which could make a real difference to your long-term outlook!  Enrol online, or contact the admissions team at Staff Training Solutions for more information!