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| Course at QLS | 4 |
| Study Method | Online |
| Course Duration | 400 Hours |
| Start Date | Ongoing |
| Endorsement | Endorsed by Quality Licence Scheme |
| Pay in Instalment | Full Fee £ 163, Deposite £ 31, ( £ 11/month ) |
Training course for customer service has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.
Training for customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
This course consists of the following units:
Unit 1 - Introduction to Customer Services
Unit 2 - Understanding Your Customers
Unit 3 - What is a Customer Focused Organisation?
Unit 4 - Developing Customer Service Strategy
Unit 5 -Implementing a Service Excellence Strategy
Unit 6 - Training and Development for Customer Service
Unit 7 - Importance of Effective Communication
Unit 8 - Building Long-Term Customer Relations
Unit 9 - Dealing with Unprofitable Customers
Unit 10 - Importance of Customer’s Feedback
Unit 11 - Complaints Handling
Unit 12 -Empowerment & Ownership
Completion of the course will significantly improve your career prospects in any contemporary customer service setting. As the value customers place on quality service continues to grow, so too does the professional value of qualified customer care experts. Stand out from the crowd as a committed customer service professional and reach for the highest positions in your chosen career setting. This is the ideal course for anyone looking to take their first steps toward management positions and begin reaching their full potential.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
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