|Course Duration||260 Hours|
|Awarding Body||ABC Awards|
|Pay in Instalment||Full Fee £ 560, Deposite £ 104, ( £ 38/month )|
Training course for customer service has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.
Training for customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
This course consists of the following units:
Unit 1 - Introduction to Customer Services
Unit 2 - Understanding Your Customers
Unit 3 - What is a Customer Focused Organisation?
Unit 4 - Developing Customer Service Strategy
Unit 5 -Implementing a Service Excellence Strategy
Unit 6 - Training and Development for Customer Service
Unit 7 - Importance of Effective Communication
Unit 8 - Building Long-Term Customer Relations
Unit 9 - Dealing with Unprofitable Customers
Unit 10 - Importance of Customer’s Feedback
Unit 11 - Complaints Handling
Unit 12 -Empowerment & Ownership
Completion of the course will significantly improve your career prospects in any contemporary customer service setting. As the value customers place on quality service continues to grow, so too does the professional value of qualified customer care experts. Stand out from the crowd as a committed customer service professional and reach for the highest positions in your chosen career setting. This is the ideal course for anyone looking to take their first steps toward management positions and begin reaching their full potential.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.