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Diploma in Customer Services QLS Level 4
Course at QLS 4
Study Method Online
Course Duration 400 Hours
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 221, Deposite £ 41, ( £ 15/month )
  • Full Fee: £ 560
  • Discount: £ 392
  • Pay Today: £ 168
Pay in Full
Get £ 392 Discount Pay Today £ 168
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 221, Deposit £ 41, (£ 15/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Training Course for Customer Service

Training course for customer service has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.

Training for customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

 

Course Syllabus

This course consists of the following units:

Unit 1 - Introduction to Customer Services

Unit 2 - Understanding Your Customers

Unit 3 - What is a Customer Focused Organisation?

Unit 4 - Developing Customer Service Strategy

Unit 5 -Implementing a Service Excellence Strategy

Unit 6 - Training and Development for Customer Service

Unit 7 - Importance of Effective Communication

Unit 8 - Building Long-Term Customer Relations

Unit 9 - Dealing with Unprofitable Customers

Unit 10 - Importance of Customer’s Feedback

Unit 11 - Complaints Handling

Unit 12 -Empowerment & Ownership

Career Path

Completion of the course will significantly improve your career prospects in any contemporary customer service setting. As the value customers place on quality service continues to grow, so too does the professional value of qualified customer care experts. Stand out from the crowd as a committed customer service professional and reach for the highest positions in your chosen career setting. This is the ideal course for anyone looking to take their first steps toward management positions and begin reaching their full potential. 

Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Team members looking to step into higher-level management positions
  • Supervisors and team leaders with dreams of senior management roles
  • Existing managers and business owners with no formal customer care training
  • Those working for businesses that struggle to attract and retain customers
  • Anyone looking to harness the power and influence of advanced customer care
  • Jobseekers with an interest in securing higher-level customer care roles 
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