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Customer Service
Course Level 2
Study Method Online
Course Duration 125 Hours
Start Date Ongoing
Endorsed By Endorsed By ABC Awards and Certa Awards
Pay in Instalment Full Fee £ 360, Deposite £ 80, ( £ 28/month )
  • Full Fee: £ 360
  • Discount: £ 161
  • Pay Today: £ 199
Pay in Full
Get £ 161 Discount Pay Today £ 199
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 360, Deposite £ 80, (£ 28/month)
you can pay Staff Training Solutions using payatrader
Course Overview

What is customer service excellence

What is customer service excellence course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

 

Course Syllabus

Customer services courses online consists of the following units:

Unit 1 – What is Customer Service

Unit 2 – Telephone Techniques

Unit 3 – Dealing with Difficult Customers

Unit 4 – Solving Customers' Problems

Career Path

Completion of this course will instil you with the knowledge, skills and confidence to take your career in customer service to the next level. Whatever your current role and long-term career goals, this fully-accredited course has been designed to pave the way for success. Quality customer service lies at the heart of every successful business, as do those who take a leading role in the provision of customer excellence. If you want to stand out from the crowd as a candidate with limitless potential, demonstrating your commitment to ongoing personal development is a great place to start. 

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who should take this course
  • Existing customer service workers with no formal training or qualifications
  • Managers and business owners looking to improve performance
  • Team leaders and supervisors in charge of customer service teams
  • Anyone planning to start their own business from scratch
  • Jobseekers looking to secure employment in a customer service role
  • Anyone with an interest in furthering their long-term career prospects