|Course at QLS||2|
|Course Duration||125 Hours|
|Endorsement||Endorsed by Quality Licence Scheme|
|Pay in Instalment||Full Fee £ 104, Deposite £ 24, ( £ 8/month )|
What is customer service excellence course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Customer services courses online consists of the following units:
Unit 1 – What is Customer Service
Unit 2 – Telephone Techniques
Unit 3 – Dealing with Difficult Customers
Unit 4 – Solving Customers' Problems
Completion of this course will instil you with the knowledge, skills and confidence to take your career in customer service to the next level. Whatever your current role and long-term career goals, this fully-accredited course has been designed to pave the way for success. Quality customer service lies at the heart of every successful business, as do those who take a leading role in the provision of customer excellence. If you want to stand out from the crowd as a candidate with limitless potential, demonstrating your commitment to ongoing personal development is a great place to start.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.