|Course Duration||125 Hours|
|Endorsed By||Endorsed By ABC Awards and Certa Awards|
|Pay in Instalment||Full Fee £ 360, Deposite £ 80, ( £ 28/month )|
What is customer service excellence course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Customer services courses online consists of the following units:
Unit 1 – What is Customer Service
Unit 2 – Telephone Techniques
Unit 3 – Dealing with Difficult Customers
Unit 4 – Solving Customers' Problems
Completion of this course will instil you with the knowledge, skills and confidence to take your career in customer service to the next level. Whatever your current role and long-term career goals, this fully-accredited course has been designed to pave the way for success. Quality customer service lies at the heart of every successful business, as do those who take a leading role in the provision of customer excellence. If you want to stand out from the crowd as a candidate with limitless potential, demonstrating your commitment to ongoing personal development is a great place to start.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.