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Customer Services QLS Level 2
Course at QLS 2
Study Method Online
Course Duration 125 Hours
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 104, Deposite £ 24, ( £ 8/month )
  • Full Fee: £ 360
  • Discount: £ 288
  • Pay Today: £ 72
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you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 104, Deposit £ 24, (£ 8/month)
you can pay Staff Training Solutions using payatrader
Course Overview

What is customer service excellence

What is customer service excellence course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.


Course Syllabus

Customer services courses online consists of the following units:

Unit 1 – What is Customer Service

Unit 2 – Telephone Techniques

Unit 3 – Dealing with Difficult Customers

Unit 4 – Solving Customers' Problems

Career Path

Completion of this course will instil you with the knowledge, skills and confidence to take your career in customer service to the next level. Whatever your current role and long-term career goals, this fully-accredited course has been designed to pave the way for success. Quality customer service lies at the heart of every successful business, as do those who take a leading role in the provision of customer excellence. If you want to stand out from the crowd as a candidate with limitless potential, demonstrating your commitment to ongoing personal development is a great place to start. 

Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Existing customer service workers with no formal training or qualifications
  • Managers and business owners looking to improve performance
  • Team leaders and supervisors in charge of customer service teams
  • Anyone planning to start their own business from scratch
  • Jobseekers looking to secure employment in a customer service role
  • Anyone with an interest in furthering their long-term career prospects
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