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| Course at QLS | Level 7 |
| Study Method | Online |
| Course Duration | 620 Hours |
| Start Date | Ongoing |
| Endorsement | Endorsed by Quality Licence Scheme |
| Pay in Instalment | Full Fee £ 324, Deposite £ 96, ( £ 19/month ) |
Study online with Staff Training Solutions, for the chance to kickstart your career in hospitality management. This is an endorsed Hotel Management Level 7 diploma for distance learning, open to experienced personnel and newcomers alike. Comprising 19 in-depth units, our most Advanced Hotel Management Course covers all key knowledge areas of relevance to the sector. Just a few examples of which include reception management, back office management, restaurant and bar management, human resource management, accountancy and finance, marketing in hospitality and an introduction to recruitment and selection. All STS courses offer the freedom to study from any location worldwide, with no deadlines imposed on any of our online programs. Sign up today, or contact our admissions team anytime if you have any questions.
Why Study Hotel Management?
Job opportunities in hospitality management are wide open for candidates with an energetic, enthusiastic and ambitious attitude. If you consider yourself to be a people person with born leadership skills and the natural ability to multitask, a career in hospitality could be your dream ticket. To succeed in hotel management, you need to be confident, outgoing and flexible enough to work nonstandard hours. You must also be a consummate team player and the type of person who believes in leading by example. In return, you’ll have the opportunity to take home an attractive salary, enjoy a wide variety of additional perks and perhaps even travel the world. All from a dynamic and rewarding career where no two days are ever the same, and each is more interesting than the last!
Each of the 19 units in this Advanced Hotel Management Course concludes with an online assessment, which your assigned tutor will mark and return with constructive feedback. Topics and knowledge areas covered are as follows:
Unit 1 - Introduction to Hotel Management
Learners are introduced to the contemporary hospitality sector, along with several primary job titles within the hotel management hierarchy and the roles they perform.
Unit 2 - Principles of Hotel Front Office Operations
Provides a detailed overview of the main duties of the hotel front office department and reception, including reservations management and the purpose of occupancy reports.
Unit 3 - Housekeeping, Engineering & Security Operations
A look at the day-to-day duties of personnel at a variety of levels in the housekeeping, engineering and security departments of a hotel business.
Unit 4 - Hotel Food and Beverage Management
Discusses the role of bar and restaurant operations in a hotel setting, covering menu creation, restaurant layout and design, conducting market research and more.
Unit 5 - Recruitment and Selection: Policy and Procedures
Candidates then learn how to identify and attract quality candidates for open positions within the business, conduct professional job interviews and screen potential employees.
Unit 6 - Training and Development Procedures
Discusses the provision of initial and ongoing training for all members of the workforce, along with the importance of nurturing and encouraging continuous career development.
Unit 7 - Human Resources Management
Examines human resource management responsibilities within a hotel business, discussing the roles and responsibilities of HR personnel and tips for improved team leadership.
Unit 8 - Dealing with Difficult People
Learners are guided through the process of dealing diplomatically with difficult people, with guidelines for bringing challenging situations under control with calm confidence.
Unit 9 - Anger Management
A fascinating examination of the human response to anger, discussing why people get angry and the effects of anger on logic, reasoning and the ability to think rationally.
Unit 10 - Stress Management
Helpful tips and guidelines for bringing stress under control when working in a challenging environment, with practical pointers for reducing stress levels at home and at work.
Unit 11 - Crisis Management
Examines a variety of common and rare crises that pose a threat to the hospitality sector, including how to create a crisis management plan and generate positive PR following a crisis.
Unit 12 - Managing Time
Outlines the extensive benefits of effective task prioritisation, working to an efficient schedule, minimising procrastination and setting goals with the ‘SPIRIT’ methodology.
Unit 13 - Transport Management
An introduction to transportation and logistics within the hospitality sector, covering key transportation methods and the potential pros and cons of various forms of transport.
Unit 14 - The Importance of Customer Feedback
Presents learners with the various tools, techniques and activities that can be used to encourage customer feedback, along with how to make the best possible use of the data collected.
Unit 15 – The Importance of Effective Communication
Discusses communication as the cornerstone of all effective business activities, highlighting the components and characteristics of an effective hospitality communication strategy.
Unit 16 - Quality Management
Introduces the concepts of star ratings and grading bands, along with the “Five Dimensions of Service” model and the statutory obligations all hotel businesses must comply with.
Unit 17 - Marketing and Advertising
Includes a detailed breakdown of the high-impact hospitality marketing plan, an introduction to primary/secondary levels of demand and the differences between marketing, advertising and promotion.
Unit 18 - Managing Interdepartmental Communications
A look at the interdependence of all major hotel departments on each other, along with the importance of close collaborative efforts by way of strategic and seamless communication.
Unit 19 - Accounting in Hospitality
Covers key accountancy and finance tasks in a hospitality environment, introducing candidates to several major financial documents and the use of profit and loss accounts.
Careers in hospitality are ideal for ambitious individuals with a passion for people and the determination to succeed. Armed with ambition, experience and the right educational background, there are no limits to how far your career could take you. Set your sights on a leadership position in one specific area of hotel management, or build the knowledge and skills needed to become a hotel general manager. This course also comes highly recommended to anyone interested in setting up their own hotel or hospitality business.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Staff Training Solutions welcomes career-focused candidates from all backgrounds worldwide. This endorsed Level 7 Hotel Management Diploma is ideally suited to:
Enrol online and gain immediate access to our dynamic digital learning platform, or call Staff Training Solutions anytime for more information.
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