Active Listening Training Course

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening training course encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

 What Will Students Learn?

• Define active listening and its key components
• Identify ways to become a better listener
• Use body language to reflect a positive listening attitude
• Understand the difference between sympathy and empathy, and when each is appropriate
• Create a listening mindset using framing, positive intent, and focus
• Be genuine in your communications
• Understand the communication process
• Ask questions, probe for information, and use paraphrasing techniques
• Build relationships to create an authentic communication experience
• Identify common listening problems and solutions

Unit 1

The Basics of Active Listening

The unit 1 covers the following topics:

• What is Active Listening?
• Demonstrating Listening
• Tips for Becoming a Better Listener
• Body Language Basics
• Understanding Sympathy and Empathy
• Creating the Right Mindset

Unit 2

Understanding the Communication Process

The unit 2 covers the following topics:

• The Communication Process
• Probing Techniques
• Paraphrasing Techniques
• Echoing Techniques
• NLP Tips and Tricks

The teachings of this course could prove invaluable in just about any contemporary industry or job role.  Regardless of your current position and long-term goals, mastering the art of effective listening will help you get from where you are now to where you want to be.  From sales to marketing to PR to people management, your advanced listening skills will highlight your professionalism. Particularly if you intend to assume a leadership position, this fully-accredited course could make a real difference.

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

• Business owners, senior managers and supervisors
• Team leaders and anyone working in people management
• Marketers, sales personnel, recruiters and project managers
• Anyone with underdeveloped listening skills
• Members of the workforce looking to stand out from the crowd