Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

What Will Students Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

Unit 1

Introduction to Communication Strategies

The unit 1 covers the following topics:

• Creating Positive Relationships
• Growing Our Self-Awareness
• Developing Confidence
• Communication Basics
• Communication Barriers

Unit 2

Basic Communication Skills

The unit 2 covers the following topics:

• Asking Questions
• Probing
• Listening Skills
• Scoring
• Interpretation
• Active Listening Skills
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener
• Body Language
• Gestures

Unit 3

Communication Techniques for the Workplaces

The unit 3 covers the following topics:

• Communication Styles
• Dichotomies in Theory
• Creating a Positive Self-Image
• Seven Things People Determine from Your Appearance
• Frame of Reference
• Techniques for the Workplace
• Prepare, Prepare, Prepare
• Assertiveness
• Self-Attitude
• Words to Watch Out For
• Your Inner Self Talk
• Persuasion
• The lesson: balance enthusiasm with control
• Thirty Ways to Persuade
• The Persistent Response 

Completion of this course will take you one important step closer to mastering professional communication at the highest level. Being able to communicate effectively and convincingly can be beneficial for almost any career in any business setting. Gain a better understanding of the various types of communication, learn how to immediately build rapport and discover what it takes to step confidently into a position of responsibility. Communication lies at the core of every successful business – as do those individuals with the most advanced communication skills.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

• Anyone currently working in a position of leadership
• Business owners and managers with no formal communication training
• Members of the workforce looking to stand out as promotion candidates
• Those with an interest in starting their own business and recruiting staff
• HR managers, recruiters, staff trainers, supervisors and project managers
• Job-market newcomers looking to enhance and improve employment prospects