Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

What Will Students Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

Unit 1

Introduction to Communication Strategies

The unit 1 covers the following topics:

• Creating Positive Relationships
• Growing Our Self-Awareness
• Developing Confidence
• Communication Basics
• Communication Barriers

Unit 2

Basic Communication Skills

The unit 2 covers the following topics:

• Asking Questions
• Probing
• Listening Skills
• Scoring
• Interpretation
• Active Listening Skills
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener
• Body Language
• Gestures

Unit 3

Communication Techniques for the Workplaces

The unit 3 covers the following topics:

• Communication Styles
• Dichotomies in Theory
• Creating a Positive Self-Image
• Seven Things People Determine from Your Appearance
• Frame of Reference
• Techniques for the Workplace
• Prepare, Prepare, Prepare
• Assertiveness
• Self-Attitude
• Words to Watch Out For
• Your Inner Self Talk
• Persuasion
• The lesson: balance enthusiasm with control
• Thirty Ways to Persuade
• The Persistent Response 

Completion of this course will take you one important step closer to mastering professional communication at the highest level. Being able to communicate effectively and convincingly can be beneficial for almost any career in any business setting. Gain a better understanding of the various types of communication, learn how to immediately build rapport and discover what it takes to step confidently into a position of responsibility. Communication lies at the core of every successful business – as do those individuals with the most advanced communication skills.

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

• Anyone currently working in a position of leadership
• Business owners and managers with no formal communication training
• Members of the workforce looking to stand out as promotion candidates
• Those with an interest in starting their own business and recruiting staff
• HR managers, recruiters, staff trainers, supervisors and project managers
• Job-market newcomers looking to enhance and improve employment prospects