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Conflict Resolution- Getting Along in the Workplace
Course Level 3
Study Method Online
Course Duration 200 Hours
Start Date Ongoing
Awarding Body ABC Awards
Pay in Instalment Full Fee £ 395, Deposite £ 95, ( £ 25/month )
  • Full Fee: £ 395
  • Discount: £ 96
  • Pay Today: £ 299
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you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 395, Deposite £ 95, (£ 25/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Conflict Resolution Training Online

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict resolution training online becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. Conflict resolution certification course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

What Will Students Learn?

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.
Course Syllabus

Unit 1

Understanding Conflicts and Its Types

The unit 1 covers the following topics:

  • Defining Conflict
  • Identify the positive and negative aspects of conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window

Unit 2

Different Stages of Conflict

The unit 2 covers the following topics:

  • The Five Stages of Conflict
  • Conflict Outcomes
  • Strategies for Dealing with Conflict
  • Conflict Resolution Style Questionnaire
  • The Conflict Grid

Unit 3

The Role of Communication in Conflict Resolution

The unit 3 covers the following topics:

  • The Communication Chain
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Paraphrasing Skills
  • Probing Techniques
  • Body Language
  • The Conflict/Opportunity Test

Unit 4

Conflict Management

The unit 4 covers the following topics:

  • Visualizing Conflict
  • Conflict Resolution Process
  • Strategy for Conflict Resolution
  • Conflict Resolution with Facilitation
  • Coaching Through Conflict
  • Fifteen Steps for Dealing with Upset People
Career Path

Anyone with the skills and confidence required to take full control of conflict in the workplace stands out as an invaluable business asset.  Given that conflict is often inevitable in most working environments, the same can be said for conflict resolution.  It represents a critically important yet surprisingly rare skills-set that every manager and supervisor should possess.  Upon completion of this course, your new credentials and confidence will help you become not only a better team leader, but a standout candidate for the most advanced promotion opportunities.

 

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who should take this course
  • Senior managers and business owners
  • Anyone working in an HR, supervisory or team-leadership role
  • Entrepreneurs interested in starting their own businesses
  • Those who tend to shy away from difficult situations
  • Proactive, ambitious and enthusiastic members of the workforce
  • Anyone with an interest in improving their ongoing career prospects
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