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Certificate in Conflict Resolution- Getting Along in the Workplace QLS Level 3
Course at QLS 3
Study Method Online
Course Duration 200 Hours
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 112, Deposite £ 28, ( £ 7/month )
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Pay in Instalment Full Fee £ 112, Deposit £ 28, (£ 7/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Conflict Resolution Training Online

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict resolution training online becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. Conflict resolution certification course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

What Will Students Learn?

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.
Course Syllabus

Unit 1

Understanding Conflicts and Its Types

The unit 1 covers the following topics:

  • Defining Conflict
  • Identify the positive and negative aspects of conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window

Unit 2

Different Stages of Conflict

The unit 2 covers the following topics:

  • The Five Stages of Conflict
  • Conflict Outcomes
  • Strategies for Dealing with Conflict
  • Conflict Resolution Style Questionnaire
  • The Conflict Grid

Unit 3

The Role of Communication in Conflict Resolution

The unit 3 covers the following topics:

  • The Communication Chain
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Paraphrasing Skills
  • Probing Techniques
  • Body Language
  • The Conflict/Opportunity Test

Unit 4

Conflict Management

The unit 4 covers the following topics:

  • Visualizing Conflict
  • Conflict Resolution Process
  • Strategy for Conflict Resolution
  • Conflict Resolution with Facilitation
  • Coaching Through Conflict
  • Fifteen Steps for Dealing with Upset People
Career Path

Anyone with the skills and confidence required to take full control of conflict in the workplace stands out as an invaluable business asset.  Given that conflict is often inevitable in most working environments, the same can be said for conflict resolution.  It represents a critically important yet surprisingly rare skills-set that every manager and supervisor should possess.  Upon completion of this course, your new credentials and confidence will help you become not only a better team leader, but a standout candidate for the most advanced promotion opportunities.


Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Senior managers and business owners
  • Anyone working in an HR, supervisory or team-leadership role
  • Entrepreneurs interested in starting their own businesses
  • Those who tend to shy away from difficult situations
  • Proactive, ambitious and enthusiastic members of the workforce
  • Anyone with an interest in improving their ongoing career prospects
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