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The Professional Supervisor
Course Level 3
Study Method Online
Course Duration 200 Hrs
Start Date Ongoing
Endorsed By Endorsed By ABC Awards and Certa Awards
Pay in Instalment Full Fee £ 151, Deposite £ 16, ( £ 13.5/month )
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Pay in Instalment Full Fee £ 151, Deposit £ 16, (£ 13.5/month)
you can pay Staff Training Solutions using payatrader
Course Overview

How to become a Supervisor 

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to become a supervisor to your new employees on a trial and error basis can lead to discouragement. Supervisor courses can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

What Will Studenats Learn?

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.a
Course Syllabus

Unit 1

Roles and Responsibilities of a Supervisor

The unit 1 covers the following topics:

  • A Supervisor’s Responsibilities
  • Action-Centered Leadership
  • The Action-Centered Leadership Model
  • Planning and the Elements of Planning
  • Setting Goals

Unit 2

Role of Leadership in Supervision

The unit 2 covers the following topics:

  • Defining Leadership
  • Brief History of Leadership Studies
  • The Situational Leadership Model
  • The History behind the Situational Leadership Theory
  • Identifying Characteristics and Preferences

Unit 3

Effective Team Building process

The unit 3 covers the following topics:

  • What is a Team?
  • Advantages and Disadvantages of Teams
  • The Five Stages of Team Development
  • Team Leadership
  • Characteristics of Team Players

Unit 4

Communication Skills for Supervisor

The unit 4 covers the following topics:

  • Defining Communication
  • Communication Barriers
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Questioning Skills
  • Probing Techniques
  • The Communication Process
  • Motivating Employees
  • Orientation and on boarding
  • Training Tips and Tricks

Unit 5

Assessing Employee’s Performance and Managing Workplace

The unit 5 covers the following topics:

  • Providing Feedback
  • Characteristics of Effective Feedback
  • Receiving Feedback
  • Defining Delegation
  • Delegation Role Plays
  • Dealing with Conflict
  • The Conflict Resolution Process
  • The Problem Solving Model
  • Managing Disciplinary Issues
  • A Sample Discipline Checklist for a Supervisor
Career Path

There’s a big difference between working as a supervisor and becoming a standout supervisor of true professionalism.  Upon completion of this course, you will understand the difference and what it takes to become the latter.  The skills, knowledge and confidence you pick up along the way will help ensure that your first supervisory position becomes the start of an incredible journey into management.  Whether already working as a supervisor or looking to step into management for the first time, this fully-accredited online study program could make all the difference.


Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Certifications for Professional Development Limited (CPD) has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Certifications for Professional Development Limited (CPD) to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who should take this course
  • Newly qualified supervisors looking for the strongest possible start
  • Existing supervisors and managers at all levels
  • Members of the workforce in pursuit of supervisory-level positions
  • HR managers, recruiters, trainers and anyone working in people management
  • Business owners and entrepreneurs with no formal experience
  • Anyone with an interest in improving their long-term career prospects
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