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Certificate in The Professional Supervisor QLS Level 3
Course at QLS 3
Study Method Online
Course Duration 200 Hrs
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 117, Deposite £ 12, ( £ 10.5/month )
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Pay in Instalment Full Fee £ 117, Deposit £ 12, (£ 10.5/month)
you can pay Staff Training Solutions using payatrader
Course Overview

How to become a Supervisor 

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to become a supervisor to your new employees on a trial and error basis can lead to discouragement. Supervisor courses can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

What Will Studenats Learn?

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.a
Course Syllabus

Unit 1

Roles and Responsibilities of a Supervisor

The unit 1 covers the following topics:

  • A Supervisor’s Responsibilities
  • Action-Centered Leadership
  • The Action-Centered Leadership Model
  • Planning and the Elements of Planning
  • Setting Goals

Unit 2

Role of Leadership in Supervision

The unit 2 covers the following topics:

  • Defining Leadership
  • Brief History of Leadership Studies
  • The Situational Leadership Model
  • The History behind the Situational Leadership Theory
  • Identifying Characteristics and Preferences

Unit 3

Effective Team Building process

The unit 3 covers the following topics:

  • What is a Team?
  • Advantages and Disadvantages of Teams
  • The Five Stages of Team Development
  • Team Leadership
  • Characteristics of Team Players

Unit 4

Communication Skills for Supervisor

The unit 4 covers the following topics:

  • Defining Communication
  • Communication Barriers
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Questioning Skills
  • Probing Techniques
  • The Communication Process
  • Motivating Employees
  • Orientation and on boarding
  • Training Tips and Tricks

Unit 5

Assessing Employee’s Performance and Managing Workplace

The unit 5 covers the following topics:

  • Providing Feedback
  • Characteristics of Effective Feedback
  • Receiving Feedback
  • Defining Delegation
  • Delegation Role Plays
  • Dealing with Conflict
  • The Conflict Resolution Process
  • The Problem Solving Model
  • Managing Disciplinary Issues
  • A Sample Discipline Checklist for a Supervisor
Career Path

There’s a big difference between working as a supervisor and becoming a standout supervisor of true professionalism.  Upon completion of this course, you will understand the difference and what it takes to become the latter.  The skills, knowledge and confidence you pick up along the way will help ensure that your first supervisory position becomes the start of an incredible journey into management.  Whether already working as a supervisor or looking to step into management for the first time, this fully-accredited online study program could make all the difference.


Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Newly qualified supervisors looking for the strongest possible start
  • Existing supervisors and managers at all levels
  • Members of the workforce in pursuit of supervisory-level positions
  • HR managers, recruiters, trainers and anyone working in people management
  • Business owners and entrepreneurs with no formal experience
  • Anyone with an interest in improving their long-term career prospects
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