Supervisor Certificate Program Online 

This supervisor certificate program online is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

These supervisor courses online are designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Will Students Learn?

• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Unit 1

Responsibilities of a Supervisor

The unit 1 covers the following topics:

• Responsibilities of a Supervisor
• Building the Right Environment
• Committing to Lifelong Learning
• Learning Plans

Unit 2

Planning for Success

The unit 2 covers the following topics:

• Setting Goals with SPIRIT
• Planning for Success
• Time Management Tips
• The Master Plan
• The Supporting Plan
• Usage of Resources
• Usage of Resources
• Communication Plan
• Suggestions to Maximize Planning and Prioritizing

Unit 3

Skills Required for a Supervisor

The unit 3 covers the following topics:

• Active Listening Techniques
• Tips for Becoming a Better Listener
• Questioning Skills
• Probing Techniques
• Managing Non-Verbal Messages
• Giving Feedback
• Receiving Feedback
• Understanding Learning Styles
• Obstacles to Effective Instructions
• Orders, Requests, and Suggestions
•  

Unit 4

Conflict Management

The unit 4 covers the following topics:

• The Conflict Resolution Process
• Managing Challenging Situations
• Steps for a Difficult Conversation
• Frustrated Relationship
• Developing Relationships
• Establishing Credibility

This course has been designed specifically for those who are taking or looking to take that important the first step into a position of leadership.  Its content could help to bridge the gap between the two positions, priming newcomers to management for long-term success.  Your new skills and talents will help you not only become an outstanding supervisor, but also enhance your ongoing promotion prospects.  Even if you have already secured the job, this fully-accredited course will help ensure you get things off to the best possible start – both for yourself and for the business as a whole.

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

• Newcomers to supervisory positions with no prior experience
• Candidates in pursuit of supervisory-level promotions
• Managers and team leaders looking to improve their supervisory skills
• Business owners and entrepreneurs with no formal training
• Members of the workforce looking to improve their promotion prospects
• Anyone interested in becoming the best supervisor they can be