Call +44 116 3664046
Apply Online
Certificate in How to Manage Anger and Violence in the Workplace QLS Level 3
Course at QLS 3
Study Method Online
Course Duration 200 Hrs
Start Date Ongoing
Endorsement Endorsed by Quality Licence Scheme
Pay in Instalment Full Fee £ 158, Deposite £ 38, ( £ 10/month )
  • Full Fee: £ 395
  • Discount: £ 276
  • Pay Today: £ 119
Pay in Full
Get £ 276 Discount Pay Today £ 119
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 158, Deposit £ 38, (£ 10/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Workplace Violence Training 

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

What Will Students Learn?

  • Describe what workplace violence training is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes
  • Respond if a violent incident occurs in the workplace on an individual and organizational level
Course Syllabus

In anger management classes online following units are included;

Unit 1

An Introduction to Workplace Violence

The unit 1 covers the following topics:

  • What is Workplace Violence?
  • The Cycle of Violence
  • Understanding the Behavior Wheel
  • The Anger Management Process

Unit 2

Role of Communication Skills in Anger Management

The unit 2 covers the following topics:

  • The Importance of Communication Skills
  • The Assertiveness Formula
  • Questioning Skills
  • Basic Problem Solving Tools
  • Creative Thinking Methods
  • Force Field Analysis
  • Other Ways of Managing Anger
  • Relaxation Techniques

Unit 3

Developing a Policy and Program for Workplace Violence

The unit 3 covers the following topics:

  • Risk Assessment
  • Hiring Practices
  • Workplace Design
  • Workplace Practices and Procedures
  • Security Systems and Personnel

Unit 4

Developing Training and Response Programs for Anger Management

The unit 4 covers the following topics:

  • Developing Emergency Response Plans
  • Program Review
  • Developing a Threat Response Process
  • What to Do When Violence Happens
  • Incident Response Checklist
  • Process Application 
Career Path

This outstanding online study program could improve the long-term career prospects of almost any member of the workforce. Professional anger management skills are mandatory for anyone with the goal of working in higher-level management, or perhaps business ownership. Anger and violence have no place in the workplace, though the subject is studied by comparatively few. By demonstrating a proactive interest in responsible workforce management, you’ll find both your professional reputation and prospects take a huge step in the right direction.

 

Course Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who should take this course
  • Business owners and managers pushing for responsible, professional operations
  • Recruiters, HR managers, trainers and anyone involved in staff supervision
  • Team leaders, department managers and proactive team members
  • Anyone with no existing anger/violence management training/experience
  • Candidates interested in improving their long-term career prospects 
Customer Reviews
Reviews: (0)
Related Courses