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How to Manage Anger and Violence in the Workplace
Course Level 3
Study Method Online
Course Duration 200 Hrs
Start Date Ongoing
Endorsed By Endorsed By ABC Awards and Certa Awards
Pay in Instalment Full Fee £ 395, Deposite £ 95, ( £ 25/month )
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Pay in Instalment Full Fee £ 395, Deposite £ 95, (£ 25/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Workplace Violence Training 

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

What Will Students Learn?

  • Describe what workplace violence training is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes
  • Respond if a violent incident occurs in the workplace on an individual and organizational level
Course Syllabus

In anger management classes online following units are included;

Unit 1

An Introduction to Workplace Violence

The unit 1 covers the following topics:

  • What is Workplace Violence?
  • The Cycle of Violence
  • Understanding the Behavior Wheel
  • The Anger Management Process

Unit 2

Role of Communication Skills in Anger Management

The unit 2 covers the following topics:

  • The Importance of Communication Skills
  • The Assertiveness Formula
  • Questioning Skills
  • Basic Problem Solving Tools
  • Creative Thinking Methods
  • Force Field Analysis
  • Other Ways of Managing Anger
  • Relaxation Techniques

Unit 3

Developing a Policy and Program for Workplace Violence

The unit 3 covers the following topics:

  • Risk Assessment
  • Hiring Practices
  • Workplace Design
  • Workplace Practices and Procedures
  • Security Systems and Personnel

Unit 4

Developing Training and Response Programs for Anger Management

The unit 4 covers the following topics:

  • Developing Emergency Response Plans
  • Program Review
  • Developing a Threat Response Process
  • What to Do When Violence Happens
  • Incident Response Checklist
  • Process Application 
Career Path

This outstanding online study program could improve the long-term career prospects of almost any member of the workforce. Professional anger management skills are mandatory for anyone with the goal of working in higher-level management, or perhaps business ownership. Anger and violence have no place in the workplace, though the subject is studied by comparatively few. By demonstrating a proactive interest in responsible workforce management, you’ll find both your professional reputation and prospects take a huge step in the right direction.

 

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who should take this course
  • Business owners and managers pushing for responsible, professional operations
  • Recruiters, HR managers, trainers and anyone involved in staff supervision
  • Team leaders, department managers and proactive team members
  • Anyone with no existing anger/violence management training/experience
  • Candidates interested in improving their long-term career prospects 
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