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Building Relationships for Success in Sales
Course Level 1
Study Method Online
Course Duration 80 Hrs
Start Date Ongoing
Endorsed By Endorsed By ABC Awards and Certa Awards
Pay in Instalment Full Fee £ 180, Deposite £ 40, ( £ 14/month )
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Pay in Instalment Full Fee £ 180, Deposite £ 40, (£ 14/month)
you can pay Staff Training Solutions using payatrader
Course Overview

Customer Service Online Training

No one questions that making friends is a good thing. In this customer service online training, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

What Will Students Learn?

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

 

Course Syllabus

Customer service courses online comprises of the follwoing units;

Unit 1

Customer Focused Selling

The unit 1 covers the following topics:

  • Focusing on Your Customer
  • Understanding Effort vs. Results
  • Considering the Possibilities
  • What Influences People in Forming Relationships?
  • How to Win Friends and Influence People

Unit 2

Communication Skills for Relationship Selling

The unit 2 covers the following topics:

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Non-Verbal Messages
  • Managing the Mingling
  • The Handshake
  • Networking
  • Organizing Your Network
  • Networking Tips
Career Path

To excel in a sales role, you need to know how to build, strengthen and maintain valuable relationships. Upon completion of this course, you’ll know exactly what it takes to identify, secure and hold onto the kinds of relationships that make all the difference in business. Your qualification and proven commitment will ensure you stand out in the eyes of decision-makers and employers alike. Or if you work for yourself, you’ll discover how to pinpoint and influence those who could take your business to new heights. As is often said – when it comes to getting by in business and in your career, it’s not about what you know, but who you know. 

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Staff Training Solutions has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Staff Training Solutions to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who should take this course
  • Existing sales workers and managers at all levels
  • Self-employed business owners handling their own sales
  • Members of the workforce interested in career-advancement
  • Sales professionals interested in ongoing personal improvement
  • Candidates seeking new opportunities in sales and marketing
  • Anyone looking to enhance and improve their employment prospects